Effective Date: 27 March 2025
The Happy Herb Clinic

1. Introduction

Welcome to The Happy Herb Clinic. By using our Platform and Services, you agree to be bound by these terms.

2. Definitions

• Services: Healthcare and telehealth consultations.
• Platform: Our website and related digital tools.
• User: Any person accessing our services.
• Health Care Practitioners: Qualified professionals delivering care through The Happy Herb Clinic.

3. Use of Services

• Eligibility: You must be 18+ and located in Australia.
• Your Responsibility: You must provide accurate and complete information during appointments and online forms.
• Emergency Disclaimer: We do not offer emergency medical services. Call 000 for urgent help.

4. Consultations & Prescriptions

• No Guarantee: A consultation does not guarantee a prescription. Medical need is determined solely by our practitioners.
• Tailored Treatment: Advice and prescriptions are personalised.

5. SMS Consent

• By checking the SMS consent checkbox on our forms, you:
  • Agree to receive messages about your health, appointments, and clinic promotions.
  • Understand that message frequency varies, and message and data rates may apply.
  • Acknowledge that you can unsubscribe anytime by replying STOP or contacting us.
• You must use our SMS opt-in form located at: https://thehappyclinic.com.au/, which includes links to this Privacy Policy and Terms of Service.

6. Payments & Refunds

• Consultation Fees: Listed on the website and payable in advance.
• Refund Policy: Full refunds for cancellations made with 24+ hours' notice. Less than 24 hours' notice may incur a fee.

7. Intellectual Property

All content, including videos, copy, and graphics, is owned by The Happy Herb Clinic and may not be reproduced without permission.

8. Limitation of Liability

We do our best to provide a high-quality experience, but:

• We do not guarantee outcomes or uninterrupted access.
• Our maximum liability is limited to the amount you paid for our services, to the extent allowed by law.

9. Changes to Terms

We may update these Terms at any time. You agree to the latest version by continuing to use our Services.

10. Governing Law

These terms are governed by the laws of New South Wales, Australia, and disputes will be resolved under NSW jurisdiction.

11. Contact Us

The Happy Herb Clinic
📧 Email: support@thehappyclinic.com.au
📞 Phone: (02) 8565 8750
🏠 Address Post: PO BOX 1069 Mullumbimby NSW 2482 Australia