Last updated: April 2026
1. Our Commitment to Your Privacy
At The Happy Clinic, we value your trust. This Privacy Policy explains how we collect, use, disclose, and protect your personal information — especially sensitive health and contact data — when you use our services.
2. What Personal Information We Collect
We may collect:
- Personal Details: Name, date of birth, gender, contact details (email, phone, address).
- Health Information: Your medical history, treatment needs, medications, and practitioner notes.
- Payment Information: Billing information for appointments and services.
- Technical Data: Browser type, IP address, usage data on our website or telehealth platform.
- Mobile Numbers: If you opt in, we collect your number to send SMS messages, including service updates, reminders, and marketing.
3. How We Collect Information
We collect information when you:
- Complete our eligibility quiz or contact forms
- Book and attend a telehealth consultation
- Make a purchase through our shop
- Subscribe to our communications
- Browse our website (via cookies and analytics)
4. How We Use Your Information
We use your data to:
- Provide Healthcare Services: Schedule and conduct consultations, tailor treatment plans.
- Support Administrative Functions: Payment processing, recordkeeping, and appointment management.
- Send Notifications: SMS or email reminders, updates, and health information if you opt in.
- Improve Our Services: Analysis (aggregated or anonymised where possible).
- Comply with Law: Meet legal and professional obligations.
5. SMS Consent
- By checking the SMS consent checkbox on our forms, you:
- Agree to receive messages about your health, appointments, and clinic promotions.
- Understand that message frequency varies, and message and data rates may apply.
- Acknowledge that you can unsubscribe anytime by replying STOP or contacting us.
6. Disclosure of Personal Information
We may share your data with:
- Healthcare Practitioners: Actively involved in your care.
- Pharmacies: To fulfil prescriptions.
- Service Providers: Supporting IT, admin, or payment processing.
- Regulatory Authorities: If required by law.
All third parties must comply with confidentiality and data protection standards.
7. Data Security
We apply industry best practices to safeguard your data, including encryption, secure servers, and trained staff access protocols.
8. Access and Correction
You may access or correct your personal information by contacting us. We'll respond according to Australian privacy laws.
9. Retention of Data
Your data is stored only as long as required to provide services and meet legal obligations.
10. Changes to This Policy
We may update this policy as necessary. The most recent version will always be posted to our website with the date of effect.
11. Contact Us
The Happy Clinic Pty Ltd
Email: [email protected]
Phone: (02) 8565 8750
Address: 1107 Coolamon Scenic Dr, Montecollum NSW 2482, Australia
Post: PO BOX 1069, Mullumbimby NSW 2482, Australia
For more details, see the Australian Privacy Act 1988 and the Australian Privacy Principles.