Privacy Policy
Effective Date: 27 March 2025
The Happy Herb Clinic
1. Our Commitment to Your Privacy
At The Happy Herb Clinic, we value your trust. This Privacy Policy explains how we collect, use, disclose, and protect your personal information—especially sensitive health and contact data—when you use our services.
2. What Personal Information We Collect
We may collect:
Personal Details: Name, date of birth, gender, contact details (email, phone, address).
Health Information: Your medical history, treatment needs, medications, and practitioner notes.
Payment Information: Billing information for appointments and services.
Technical Data: Browser type, IP address, usage data on our website or telehealth platform.
Mobile Numbers: If you opt in, we collect your number to send SMS messages, including service updates, reminders, and marketing.
3. How We Collect Your Information
We collect information:
Directly from you when you register, complete a form, or interact with our team.
Automatically when you use our website or apps.
From other sources such as your referring healthcare providers, caregivers, or administrative support tools.
4. How We Use Your Information
We use your data to:
Provide Healthcare Services: Schedule and conduct consultations, tailor treatment plans.
Support Administrative Functions: Payment processing, recordkeeping, and appointment management.
Send Notifications: SMS or email reminders, updates, and health information if you opt in.
Improve Our Services: Analysis (aggregated or anonymised where possible).
Comply with Law: Meet legal and professional obligations.
5. SMS Communications (Text Messages)
If you opt-in to receive SMS messages, the following applies:
Consent: By providing your mobile number, you consent to receive text messages from The Happy Herb Clinic. These messages may be informational (e.g. appointment reminders) or promotional (e.g. offers or health tips).
Message Frequency: The number of messages may vary depending on your engagement with our services and preferences.
Charges: Message and data rates may apply depending on your mobile carrier plan.
Non-Sharing Guarantee: Your mobile number will never be sold, rented, or shared with third parties for marketing purposes.
Opt-Out Anytime: You can reply STOP to unsubscribe or contact us directly.
You can view the opt-in form at: https://thehappyclinic.com.au/. This form includes a checkbox to consent to receive text messages.
6. Disclosure of Personal Information
We may share your data with:
Healthcare Practitioners: Actively involved in your care.
Pharmacies: To fulfil prescriptions.
Service Providers: Supporting IT, admin, or payment processing.
Regulatory Authorities: If required by law.
All third parties must comply with confidentiality and data protection standards.
7. Data Security
We apply industry best practices to safeguard your data, including encryption, secure servers, and trained staff access protocols.
8. Access and Correction
You may access or correct your personal information by contacting us. We’ll respond according to Australian privacy laws.
9. Retention of Data
Your data is stored only as long as required to provide services and meet legal obligations.
10. Changes to This Policy
We may update this policy as necessary. The most recent version will always be posted to our website with the date of effect.11. Contact Us
The Happy Herb Clinic
📧 Email: info@thehappyclinic.com.au
📞 Phone: (02) 8565 8750
🏠 Address: 1107 Coolamon Scenic Dr, Montecollum NSW 2482 Australia
POST: PO BOX 1069 Mullumbimby NSW 2482 Australia
For more details, see the Australian Privacy Act 1988 and the Australian Privacy Principles.